Delete Your Account

What gets deleted

When you delete your account, the following data is permanently removed:

• Your name, email address, and phone number
• Profile photo
• Saved places (home, work, custom locations)
• Ride history and trip details
• Ratings and reviews
• Push notification preferences and device tokens
• For drivers: vehicle information, documents, and earnings history

What may be retained

Certain data may be retained for a limited period as required by law or for legitimate business purposes:

• Transaction records required for tax and accounting compliance (up to 7 years)
• Data necessary to resolve disputes, enforce agreements, or comply with legal obligations
• Anonymised, aggregated data that cannot identify you personally

Option 1: Delete from the app

The fastest way to delete your account is directly within the app:

Option 2: Request deletion by email

If you are unable to delete your account through the app, you can request deletion by email:

1. Send an email to info@fijicabconnect.com
2. Use the subject line: "Account Deletion Request"
3. Include the phone number or email address associated with your account
4. Specify whether it is a Passenger or Driver account

We will verify your identity and process your request within 7 business days. You will receive a confirmation email once your account has been deleted.

Before you delete

Please note the following before proceeding:

• Ensure you have no ongoing or pending rides
• For drivers: ensure all pending payouts have been processed
• Account deletion is irreversible — you will need to create a new account if you wish to use Cab Connect again